Internet service providers (ISPs) continue to fall like ninepins leaving their customers in lurch. The latest one to drop dead is the retail ISP business of New Delhi-based Data Access (which had been running ISP operations under the NOW brand).
With around 20,000 dial-up users, the company has ceased its retail ISP operations last month. The ire of the ISP users, especially in the case of Data Access, has been triggered by the fact that users not only have to do away with the ISP connection but also email services that come free with the connection.
According to officials at Data Access, post-paid users can only receive and not send emails from NOW accounts till July 31, 2004 while pre-paid users can use the balance hours before November 22, 2004.
The Financial Express is carrying this story.